For documents or anything you would rather keep on record, write to [email protected]; replies usually arrive within four hours, and the mailbox stays open round the clock.
By the final step you will hold a written outcome and know where to take it next.
Details First, Then A Reply
Send your account e-mail and the disputed transaction to [email protected], describing what happened and what you expect as a result. A written acknowledgement lands in your inbox.
Waiting With A Reference In Hand
Watch for a reference number and a named handler; the same person stays on your case until an outcome is issued. Quote that reference in every later message so nothing is re-read from scratch.
Ask For A Second Pair Of Eyes
If the first outcome misses the mark, reply to the same thread and ask for a review by a senior agent. You keep one timeline and no detail is repeated to a stranger.
Amonbet Casino Case Goes Upward
Once eight weeks pass without a final answer, or you reject the outcome, take the case to the UK Gambling Commission with your reference and the written replies attached.
The Point Where You Need Other People
Gambling problems are not something a casino fixes on its own. Three independent organisations work with players directly, and each one covers a different kind of need.
GamCare. GamCare offers free advice and counselling to anyone worried about their gambling.
BeGambleAware. BeGambleAware funds treatment and runs awareness work for people at risk.
GAMSTOP. GAMSTOP lets you block yourself from all licensed United Kingdom sites at once.
You will know the hours, the paperwork and the person who picks up.
trustWhy can I get help at three in the morning?+
Because we never close. Someone is on live chat, e-mail and the phone at every hour of every day, weekends and public holidays included. Our clock runs on GMT, so the times you see are the times you get.
trustHow long has this casino held a UK licence?+
Since 2007 this casino has held a licence from the UK Gambling Commission, number 83302-7936-R-999673. That licence covers our United Kingdom players, and it carries the conditions we answer to.
trustWhen will my documents be checked?+
Give us 68 hours. That is the outside figure for checking proof of identity, proof of address and your payment method. Clear documents usually pass much sooner, and payment requests sit on hold until they do.
trustCan I ask for a copy of my personal data?+
You can, and the request goes to [email protected]. Ask for a copy of what we hold about you or for its deletion, and the team answers from that address. Some records must stay while the licence is live.
trustWhy do you list four languages for one support desk?+
Because our team speaks English, Swedish, Finnish and Norwegian. A United Kingdom player is answered in English, and the same queue handles the others. Nothing is routed to a second office for translation.
trustWhere should I ask for my account to be closed?+
Reach out through live chat, the phone line on this page or [email protected]. Ask the team to close the account and confirm it in writing for you. Any balance left is returned to your chosen payment method under the usual rules.
We use cookies to ensure the site works properly and to improve your experience. By continuing to use Amonbet Casino, you agree to our cookie policy.